Privacy Policy Statement for dralionex
Get to know how dralionex protects your privacy and manages your personal information in accordance with Australian law.
Introduction to Our Privacy Practices
At dralionex, safeguarding your personal information is our priority. This policy outlines our approach to collecting, using, and storing data from visitors and users across our digital marketing, branding, web design, and e-commerce services. We maintain transparency regarding the data we process and your rights as an individual accessing our website.
We comply with the Australian Privacy Principles and take appropriate measures to ensure your information is managed securely. The following sections provide in-depth details on what data we collect, how it is used, and the protections in place to maintain your privacy while engaging with dralionex.com.
Information We Collect and Process
We collect both personal and non-personal information, including names, email addresses, usage data, and device identifiers. Data is collected through forms, account registration, site analytics, cookies, and direct communications to improve services and customer experience.
Direct Information You Provide
- • Contact details submitted through inquiry forms
- • Account registration information provided on sign-up
- • Information given during support requests
- • Feedback or survey responses you voluntarily submit
- • Details shared during newsletter subscription
Automatic Collection and Analytics
- • Device identifiers and connection metadata
- • Browsing activity and navigation flow
- • IP addresses and geolocation data
- • Cookie and local storage identifiers
- • Usage statistics from analytical tools
Use of Your Information
Data is used to respond to queries, operate and improve website functionality, personalise services, deliver marketing communications with consent, and maintain security in accordance with Australian privacy law.
- • Ensuring secure and smooth site functionality
- • Responding to customer requests efficiently
- • Sending updates and communications on request
- • Improving our offerings and user interactions
- • Providing support for digital services
- • Personalising your experience on dralionex.com
- • Measuring and tracking aggregated usage data
Our Privacy Commitment: We pledge to protect your data with industry-standard security measures and to respect your preferences regarding communications and marketing. Your privacy is integral to our ethos and we continually review our practices to ensure ongoing compliance and trust.
Data Sharing and Disclosure
We never sell your personal data. Information may be shared with select partners or service providers strictly for delivering agreed services, complying with legal obligations, or protecting the integrity of our platform.
Trusted Service Providers
Service providers like IT support or analytics tools may access limited information solely to help us deliver, monitor, or maintain our services. All partners are contractually bound to safeguard your data as required by law.
Legal and Regulatory Requirements
Your data may be disclosed when required by Australian law, court orders, or government requests for regulatory compliance.
Aggregated and Anonymous Data
Aggregated statistics exclude personally identifying details and are used for trend analysis and improvement only.
Your Rights Under Australian Law
You may access, correct, delete, or restrict the processing of your personal data. You also have the right to request data portability and lodge a complaint with relevant authorities at any time.
- • Request access to review information held about you
- • Ask for corrections to inaccurate or outdated information
- • Request deletion of certain personal details
- • Obtain a copy of your data in portable form
- • Object to the processing of your information
- • Request limitations on processing in some cases
Contact us for assistance exercising your privacy rights or to make a data-related inquiry. We aim to respond promptly to all verified requests.
Data Security Measures
We implement access controls, data encryption, regular software updates, and administrative policies to minimise risks and ensure security of all collected data.
Technical Protections in Place
- • SSL encryption across all site communications
- • Rigorous password protocols and authentication controls
- • Firewalls and regular vulnerability assessments
- • Continuous monitoring of security systems
Organisational Safeguards and Staff Training
- • Strict user access governance across teams
- • Employee privacy training and responsibilities
- • Incident response planning and reporting mechanisms
- • Regular data protection policy reviews
Retention of Personal Information
We retain personal information only as long as necessary for business operations, legal compliance, or customer needs. Different retention periods apply to various data categories, detailed below.
- • Details retained while active account exists
- • Usage data held for process improvement
- • Record retention governed by legal obligations
- • Transactional data kept as per financial regulations
- • Consent-based retention for marketing communications
After the retention period, information is securely deleted or anonymised.
International Data Transfers
Transfers outside Australia are rare and limited to trusted vendors with strong data safeguards. Standard contractual clauses and legal requirements always apply.
- • Vendors in compliant jurisdictions only engaged
- • Standard contractual clauses for data protection
- • Cross-border transfer transparency measures
- • Your explicit consent required when necessary
Cookie and Tracking Technologies
Cookies and similar technologies help us optimise your experience, offer core functionality, and collect analytical data to improve our website and services for all users.
Types of Cookies We Use
- • Required for secure and basic site functions
- • Monitor site usage and performance trends
- • Enable custom features or preferences
- • Support multimedia, chat, or other services
Cookie preferences may be revised in your browser at any time.
Changes to This Privacy Policy
We update this policy regularly. Material amendments will be communicated via our website or directly by email when significant changes occur.
- • Email notifications of major privacy changes
- • Prominent website banners for updates
- • Revised update date at top of this policy
- • Accessible archives of previous policy versions
We recommend reviewing the policy periodically for the latest information.
Contact Us for Privacy Queries
Reach out for any privacy-related question, request, or complaint regarding your personal data.
dralionex
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61.2.9501.5191
Email: content@dralionex.com
Policy last updated October 2, 2025
Effective for all users from October 2, 2025